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Customers in the UK are covered by Distance Selling Regulations, which means you are allowed to cancel you order from the moment you place the order, to 7 days after you receive your order. To cancel an order simply email us at firstname.lastname@example.org within 7 working days of receiving your order or anytime from the moment you placed your order. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless the item is damaged ) within 14 days of you cancelling the order.
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When you return your order it has to be in its original packaging, unopened, with any seals not broken, securely wrapped and at your risk. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Any sum debited to us will be refunded to you within 30 days of the goods having been returned to us.
If your order contains any of the following items we will be unable to Cancel your order (including postage & packaging) once it has been delivered: Food/Chocolate gifts – Sending items such as these back and forth via couriers leads to the detriment in quality of these goods.
Create your own Giftpack/Hampers – This entire process is not cancellable, starting from the type of packaging selected to the personalisation. These are packed according to your specific requirements and costs us in ways of packaging,labour and specific products purchased that cannot be recovered for resale purposes. Any products without their original packaging, opened, with any seals broken and not securely wrapped, cannot be returned or refunded.
Whilst every care is taken to avoid damages occurring during delivery, we understand this may not be the case every time. Please send an email with pictures to email@example.com of your damaged products to verify your claim within 24 hours of receiving your goods. This helps us better plan future deliveries and improve our service overall. Once your claim is verified we will offer you a refund on the damaged items.