Delivery Information

Please find our shipping rates below. Please note we split our orders between shipping services according to weight, so orders below 3kg are dispatched via Royal Mail and orders above 3kg are shipped via DHL.

 

Royal Mail (Below 3kg) 2-3 Working Days:

UK Mainland Deliveries Under 3kg: £4.99

Other Destinations (Isle Of Wight, The Highlands, Northern Ireland, Isle of Man, Isles Of Scilly) under 3kg: £6.99

 

DHL (Above 3kg)

Zone A and Zone B - Approx 1-2 Working Days:

Above 3kg - 10kg £5.99

There after every 10kg £5.99

 

Zone C - Approx 2-3 Working Days:

Above 3kg - 10kg £11.99

There after every 10kg £11.99

 

Zone D & E - Approx 3 Working Days:

Above 3kg - 10kg £15.99

There after every 10kg £15.99

 

International Deliveries:

Country Zone 1: 3-5 Working Days: £10.99

Austria

Belgium

Germany

Luxembourg

Netherlands

 

Country Zone 2: 4-7 Working Days: £15.99

Czech Republic

France

Hungary

Italy

Monaco

Slovakia

Slovenia

Spain

Excludes country area:

Spain - Canary Islands

Spain - Melilla

France Corsica

Italy Sardinia/Sicily

Italy San Marino

 

Country Zone 3: 4-8 Working Days: £17.99

Croatia

Denmark

Finland

France - Corsica

Italy - San Marino

Poland

Portugal

Sweden

Delivery Information- So you have placed your order, what happens next?

  • Orders placed by 12pm on a standard working day (Monday to Friday), we will always attempt to dispatch on the same day to get you what you want, faster.
  • Cut of time for all orders is 12pm on any working day (Monday to Friday), so for example an order placed on a Monday at 2pm will only be dispatched on a Tuesday, meaning you would likely receive your order on the Thursday.
  • Once your goods are dispatched you will receive an automated email with information on how to track your order. This will also be available in your account if you created one before making your purchase.
  • Orders need to be signed for upon delivery as proof of delivery however if the driver encounters any issues, they would usually leave a postage card explaining the next steps available to you to obtain your parcel.
  • We do not send out orders on Weekends (Saturday/Sunday) or UK public holidays (Bank Holidays, Christmas, Easter etc), meaning an order placed on a Saturday will only be received by our offices on a Monday.
  • In peak seasonal periods such as Christmas, couriers tend to be overwhelmed and add in delays to meet demand. If your order has not been received in 4 days of being dispatched or not been confirmed as dispatched please get in touch with us so we can find a solution.
  • For international orders, we cannot take responsinilitiy for customs clearances etc once goods are dispatched from us.
  • Should you wish to discuss any particular requirements in regards to your order or delivery, please contact us as we would be happy to help.